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PRIVACY POLICY

Privacy Policy

Last updated

November 26, 2025

1. Responsible Entity


Responsible for data processing on this website within the meaning of the Federal Act on Data Protection (nDSG) is:


Falx GmbH
Represented by: Christopher Kobler
Gussstrasse 6, 8180, Bülach
Switzerland

Email: legal@falx.ch
Website: https://falx.ch

2. Collection of General Data and Information (Server Log Files)


Our website is hosted by Framer B.V., Oostelijke Handelskade 751, 1019 BW Amsterdam, Netherlands (hereinafter "Framer").


Each time our website is accessed, Framer's server automatically collects a series of general data and information that is stored in log files. The following may be collected:

  • the browser types and versions used,

  • the operating system used by the accessing system,

  • the website from which an accessing system reaches our site (so-called referrers),

  • the sub-websites that are accessed on our website through an accessing system,

  • the date and time of access to the website,

  • an Internet Protocol address (IP address),

  • the Internet service provider of the accessing system.


This data cannot be assigned by us to specific persons. The collection of this data is technically necessary to display our website to you and to ensure its stability and security.

3. Email Communication and Newsletter Services


For email communication and campaign management, we use various services:


Resend


Resend, Inc., 548 Market St PMB 98451, San Francisco, CA 94104-5401, USA.
Data transmitted: Email address, name, message content.
Purpose: Email sending and deliverability.
Privacy: https://resend.com/privacy

Google Workspace


Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Data transmitted: Email addresses, message content, documents, business data.
Purpose: Business communication, file management, collaboration.
Privacy: https://policies.google.com/privacy

Smartlead


Smartlead Inc.
Data transmitted: Email addresses, names, campaign content, engagement metrics.
Purpose: Marketing automation, lead generation.
Privacy: https://www.smartlead.ai/privacy-policy

Instantly


Instantly.ai.
Data transmitted: Email addresses, names, campaign content, response metrics.
Purpose: Marketing automation, business communication.
Privacy: https://instantly.ai/privacy-policy

Infomaniak


Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Geneva, Switzerland.
Data transmitted: Domain information, email infrastructure data.
Purpose: Domain management, email infrastructure.
Privacy: https://www.infomaniak.com/en/legal/privacy-policy

4. Messaging and Social Media Platforms


WhatsApp Business API


Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
Data transmitted: Phone numbers, message content, conversation history, metadata.
Purpose: Customer communication, automated inquiry processing, lead qualification.
Privacy: https://www.whatsapp.com/legal/business-data-processing-terms

Instagram


Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
Data transmitted: Usernames, direct messages, interaction data, metadata.
Purpose: Customer communication, marketing, lead generation.
Privacy: https://help.instagram.com/519522125107875

Meta Business Suite


Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
Data transmitted: Contact data, communication data, campaign information.
Purpose: Management of WhatsApp and Instagram communication, marketing campaigns.
Privacy: https://www.facebook.com/privacy/policy

ManyChat


ManyChat, Inc., 302 Bedford Ave, Brooklyn, NY 11249, USA.
Data transmitted: User messages, contact information, conversation data, interaction metrics.
Purpose: Chatbot automation, customer communication, lead generation.
Privacy: https://manychat.com/legal/privacy-policy

5. Appointment Booking and Communication


Cal.com


Cal.com, Inc.
Data transmitted: Name, email address, appointment details.
Purpose: Appointment planning and management.
Privacy: https://cal.com/privacy

Zoom


Zoom Video Communications, Inc., 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA.
Data transmitted: Name, email address, video/audio data, meeting metadata.
Purpose: Video meetings, business communication.
Privacy: https://zoom.us/privacy

Google Meet


Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Data transmitted: Name, email address, video/audio data, meeting metadata.
Purpose: Video meetings, business communication.
Privacy: https://policies.google.com/privacy

Fireflies.ai


Fireflies.ai, Inc.
Data transmitted: Audio/video recordings, transcripts, meeting metadata, participant information.
Purpose: Meeting documentation, transcription, and analysis.
Note: Participants are informed about recordings.
Privacy: https://fireflies.ai/privacy

6. AI Services


To provide our AI-powered services, we use various AI platforms:


OpenAI


OpenAI, L.L.C., 3180 18th Street, San Francisco, CA 94110, USA.
Data transmitted: Text inputs for AI processing.
Purpose: AI-powered analysis and automation.
Privacy: https://openai.com/privacy

Anthropic


Anthropic PBC, San Francisco, CA, USA.
Data transmitted: Text inputs for AI processing.
Purpose: AI-powered analysis and automation.
Privacy: https://www.anthropic.com/privacy

Perplexity


Perplexity AI, Inc.
Data transmitted: Search queries, text inputs.
Purpose: AI-powered research and information retrieval.
Privacy: https://www.perplexity.ai/privacy

OpenRouter


OpenRouter.
Data transmitted: Text inputs for AI processing.
Purpose: Access to multiple AI models.
Privacy: https://openrouter.ai/privacy

Botpress


Botpress, Inc.
Data transmitted: Conversation data, user inputs, chatbot interactions.
Purpose: Conversational AI, chatbot automation.
Privacy: https://botpress.com/privacy

7. Voice and Telephony Services


Retell AI


Retell AI.
Data transmitted: Voice recordings, conversation transcripts, phone numbers.
Purpose: Automated voice communication.
Privacy: https://www.retellai.com/privacy-policy

Vapi


Vapi AI.
Data transmitted: Voice recordings, conversation data, phone numbers.
Purpose: Automated voice communication.
Privacy: https://vapi.ai/privacy

ElevenLabs


ElevenLabs Inc.
Data transmitted: Text inputs for speech synthesis.
Purpose: Text-to-speech conversion for voice agents.
Privacy: https://elevenlabs.io/privacy

Cartesia


Cartesia AI.
Data transmitted: Text inputs for speech synthesis.
Purpose: Text-to-speech conversion for voice agents.
Privacy: https://cartesia.ai/privacy

Twilio


Twilio Inc., 101 Spear Street, San Francisco, CA 94105, USA.
Data transmitted: Phone numbers, call data, call recordings (if consented).
Purpose: Business telephony, SMS communication.
Privacy: https://www.twilio.com/legal/privacy

8. Workflow Automation and Integration


n8n


n8n (open source).
Data transmitted: Business data in automated workflows.
Purpose: Business process automation.
Privacy: https://n8n.io/legal/privacy

Make


Celonis SE, Theresienstraße 6, 80333 Munich, Germany.
Data transmitted: Business data in automated scenarios.
Purpose: Business process automation.
Privacy: https://www.make.com/en/privacy

Hookdeck


Hookdeck Inc.
Data transmitted: Webhook data, event data, API payloads.
Purpose: Webhook management, event routing, API reliability.
Privacy: https://hookdeck.com/privacy

9. CRM, Document, and Form Services


ClickUp


ClickUp Inc., 3030 N Rocky Point Dr W #150, Tampa, FL 33607, USA.
Data transmitted: Customer data, contact information, project data.
Purpose: Customer relationship management, project management.
Privacy: https://clickup.com/privacy

Airtable


Airtable, Inc., 799 Market Street, 8th Floor, San Francisco, CA 94103, USA.
Data transmitted: Business data, customer data, project information.
Purpose: Data management, workflow organization.
Privacy: https://www.airtable.com/privacy

PandaDoc


PandaDoc Inc., 217 1st Ave S, Suite 200, Seattle, WA 98104, USA.
Data transmitted: Contract data, customer names, email addresses, signatures.
Purpose: Document creation, contract management, electronic signatures.
Privacy: https://www.pandadoc.com/privacy-policy/

Tally


Tally NV, Antwerpsesteenweg 19, 2630 Aartselaar, Belgium.
Data transmitted: Form data (e.g., name, email, inquiries).
Purpose: Data collection, customer inquiries.
Privacy: https://tally.so/help/privacy-policy

10. Outreach and Lead Generation


HeyReach


HeyReach Inc OÜ
Data transmitted: LinkedIn profile data, contact information, outreach messages, engagement metrics.
Purpose: LinkedIn automation, lead generation, outreach campaigns.
Privacy: https://heyreach.io/privacy-policy

11. Cloud Infrastructure, Hosting and Databases


Framer


Framer B.V., Oostelijke Handelskade 751, 1019 BW Amsterdam, Netherlands.
Data transmitted: Website access data, IP addresses (anonymized).
Purpose: Website hosting, content delivery.
Privacy: https://www.framer.com/privacy/

Netlify


Netlify, Inc., 44 Montgomery Street, Suite 300, San Francisco, CA 94104, USA.
Data transmitted: Website access data, IP addresses (anonymized).
Purpose: Website hosting, content delivery.
Privacy: https://www.netlify.com/privacy/

Vercel


Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, USA.
Data transmitted: Website access data, deployment data.
Purpose: Website hosting, serverless functions.
Privacy: https://vercel.com/legal/privacy-policy

DigitalOcean


DigitalOcean, Inc., 101 6th Ave, New York, NY 10013, USA.
Data transmitted: Application data (self-hosted n8n).
Purpose: Cloud infrastructure for workflow automation.
Privacy: https://www.digitalocean.com/legal/privacy-policy

Supabase


Supabase, Inc.
Data transmitted: Application data, user data, business data.
Purpose: Database hosting, backend services.
Privacy: https://supabase.com/privacy

Google Cloud Platform


Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Data transmitted: Depending on service used (e.g., application data, AI processing).
Purpose: Cloud computing, AI processing, data analysis.
Privacy: https://cloud.google.com/privacy

Microsoft Azure


Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA.
Data transmitted: Depending on service used (e.g., application data, AI processing).
Purpose: Cloud computing, data storage, AI services.
Privacy: https://privacy.microsoft.com/en-us/privacystatement

12. Communication and Video Services


Slack


Slack Technologies, LLC, 500 Howard Street, San Francisco, CA 94105, USA.
Data transmitted: Messages, files, contact information.
Purpose: Team and customer communication.
Privacy: https://slack.com/trust/privacy/privacy-policy

Loom


Loom, Inc., 55 2nd Street, Suite 1500, San Francisco, CA 94105, USA.
Data transmitted: Video recordings, screen captures, user data.
Purpose: Video communication, guides, presentations.
Privacy: https://www.loom.com/privacy-policy

13. Payment Services


Stripe


Stripe, Inc., 354 Oyster Point Blvd, South San Francisco, CA 94080, USA.
Data transmitted: Payment data, billing information, customer names, email addresses.
Purpose: Payment processing, invoicing.
Privacy: https://stripe.com/privacy

Amnis


Amnis Treasury Services AG, Switzerland.
Data transmitted: Payment data, bank account information.
Purpose: Payment processing, treasury services.
Privacy: https://www.amnis.com/privacy

14. Productivity and Voice Input


Wispr Flow


Wispr AI Inc.
Data transmitted: Voice recordings, transcribed text, user preferences.
Purpose: Voice-to-text dictation, productivity enhancement.
Privacy: https://www.wispr.ai/privacy

15. Web Analysis and Product Analytics


PostHog


PostHog Inc., 2261 Market Street #4008, San Francisco, CA 94114, USA.
Data transmitted: User behavior data, session recordings (if enabled), feature usage, anonymized analytics data.
Purpose: Product analytics, user behavior analysis, website optimization.
Privacy: https://posthog.com/privacy

16. Data Security and Protection Measures


We take appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or unauthorized access. When using third-party providers, we ensure their data protection compliance and use, where possible, services with servers in Switzerland or the EU, or with adequate data protection guarantees such as standard contractual clauses for data transfers to third countries.

17. Data Retention


We store personal data only as long as necessary to fulfill the respective purposes or as required by legal retention obligations. After the purpose ceases to apply, the data will be deleted unless its further retention is necessary for contract fulfillment or to comply with legal obligations.

18. Purposes of Data Processing


We process personal data for the following purposes:

  • Business communication and customer support (email, WhatsApp, Instagram, phone, chatbots)

  • Lead generation, qualification, and CRM management

  • Marketing automation and campaign management

  • Appointment scheduling and video conferencing

  • Provision of AI-powered services and automation

  • Contract processing and electronic signatures

  • Payment processing and invoicing

  • Website hosting and technical operations

  • Analysis of website usage and product analytics

  • Voice dictation and productivity tools

  • Compliance with legal retention requirements

19. Withdrawal of Your Consent


You have the right to withdraw consents given for data processing at any time with effect for the future. The withdrawal does not affect the lawfulness of processing carried out before the withdrawal.


Methods for withdrawal:


  • By email to: legal@falx.ch

  • In writing to: Falx GmbH, Gussstrasse 6, 8180 Bülach, Switzerland

  • Directly via the respective communication platform (e.g., WhatsApp, email unsubscribe)


We will process your withdrawal request immediately, at the latest within 30 days of receipt. You will receive confirmation by email.

20. Your Rights under nDSG


According to the Federal Act on Data Protection (nDSG), you have the following rights:


Right of Access (Art. 25 nDSG): You have the right to free information about your stored personal data, their origin and recipients, and the purpose of data processing.


Right to Rectification (Art. 32 Para. 1 nDSG): You can request the correction of inaccurate data.


Right to Erasure (Art. 32 Para. 2 lit. a nDSG): You have the right to request the deletion of your data, provided there are no legal retention obligations.


Right to Data Portability (Art. 28 nDSG): You can receive your data in a structured, commonly used, and machine-readable format and have it transmitted to another controller.


Right to Object: You have the right to object to the processing of your data at any time for reasons arising from your particular situation.


Right to Lodge a Complaint (Art. 49 nDSG): You have the right to lodge a complaint with the competent supervisory authority.


Competent Supervisory Authority:


Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
3003 Bern
Switzerland
Website: https://www.edoeb.admin.ch


To exercise your rights, please contact:


Email: legal@falx.ch
Address: Falx GmbH, Gussstrasse 6, 8180 Bülach, Switzerland

21. Changes to this Privacy Policy


We may adapt this privacy policy at any time without prior notice. The current version published on our website applies.